“Boss, you can’t say that ….”

CW Fong
2 min readAug 22, 2024

My colleagues recently called me out. When I was asked to rate our use of Gen-AI, I gave us a 2 out of 10. We are beginners! The team was upset. They felt they had fully embraced Gen-AI and integrated it into their daily work hence they are not beginners.

I explained that 21 months ago, I would have rated our use as a 7 or 8 out of 10. Unfortunately, Gen-AI has evolved since then becoming more powerful, while we’ve largely stayed the same. I shared that I see three levels of Gen-AI use:

Level 1 (Basic): Simple queries and routine tasks — writing emails, drafting speeches, or summarizing text. The goal is to save time.

Level 2 (Intermediate): Enhancing content and workflows with more specific guidance — co-creating content, analyzing data, and optimizing for SEO. Here, the focus is on improving efficiency and quality.

Level 3 (Advanced ): Integrating AI into workflows for automation and strategic decision-making — automating processes, generating dynamic reports, or personalizing user experiences. The objective is to innovate and automate at a higher level.

I made it clear that I am proud of what they have accomplished as early adopters. But if they don’t keep pushing the boundaries, sooner rather than later, we will become the laggards.

Something to think about this weekend.

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CW Fong

I blog therefore I am. Passionate about #Singapore, #Leadership, #PublicRelations, #SocialMedia, #Marketing, and #PersonalDevelopment. Above all, I do no evil